Privacy Policy
Last updated: September 23, 2026
This Privacy Policy explains how Loose Reels Casino Hotel (“Loose Reels,” “we,” “us,” or “our”) collects, uses and safeguards information when you visit loosereels.com (the “Site”) or interact with our casino hotel property, reservations desk or rewards program. By using the Site, you agree to the practices described below.
1. Information We Collect
When you browse loosereels.com or make a reservation with our casino hotel, we may collect: contact details you submit (name, email, phone number); reservation and stay preferences; payment information processed through our secure booking partners; and technical data such as your IP address, browser type and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Process and confirm reservations at Loose Reels Casino Hotel;
- Personalize your stay, including room and gaming floor preferences;
- Send booking confirmations, offers and casino hotel rewards updates, where you have opted in;
- Maintain the security of our property, our gaming floor and the site; and
- Comply with applicable gaming, hospitality and financial regulations.
3. Sharing of Information
We do not sell your personal information. We may share limited data with trusted service providers who support our reservations system, payment processing and marketing, and with regulators or law enforcement where required by law applicable to casino hotel operations.
4. Data Retention
We retain guest and reservation records for as long as necessary to fulfil the purposes outlined in this policy, including any minimum retention periods required by gaming and hospitality regulators.
5. Your Choices
You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from marketing communications at any time using the link in those emails or by contacting us directly.
6. Security
We use administrative, technical and physical safeguards designed to protect your information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
7. Children
Loose Reels Casino Hotel does not knowingly collect information from anyone under the age required to enter our gaming floor or reserve a room. If you believe a minor has provided us information, please contact us so we can remove it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
9. Contact Us
Questions about this policy can be sent to [email protected] or by mail to Loose Reels Casino Hotel, Guest Relations Office, loosereels.com.